Analysis of Healthcare Quality Management Systems in Hospitals: A Literature Review Based on Accreditation Standards and Patient Satisfaction
Keywords:
Hospital Accreditation, Quality Management System, Service Quality, Patient Satisfaction, Healthcare Quality ImprovementAbstract
Hospital healthcare plays a vital role in ensuring the sustainability and effectiveness of national health systems. The implementation of a Quality Management System (QMS) has become a strategic approach to improving service consistency, patient safety, and organizational performance. Hospital accreditation serves as an external evaluation mechanism that promotes compliance with established standards and continuous quality improvement. This study uses a qualitative descriptive literature review approach, analyzing publications from 2021–2025 to examine the relationship between accreditation standards, QMS implementation, service quality, and patient satisfaction. The findings indicate that accreditation strengthens structured procedures, documentation systems, patient safety culture, and internal monitoring processes. Accredited hospitals tend to demonstrate better procedural compliance and service delivery. Furthermore, service quality dimensions reliability, responsiveness, assurance, empathy, and tangibles are strongly associated with patient satisfaction. In conclusion, integrating accreditation standards with continuous quality improvement and patient-centered strategies is essential to achieving sustainable service quality and higher patient satisfaction in hospitals.
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